Terms & Conditions

By completing a seat reservation on SeatBooking.lk, you agree to be bound by these Terms & Conditions in full.

• A booking is only confirmed after successful payment and issuance of a QR-coded ticket.
• Each booking is valid for the specific date, route, and seat selected at the time of reservation.
• Bookings are non-transferable to another passenger or date unless stated otherwise.
• You must provide accurate personal details (name, phone number, NIC/passport) at the time of booking.

All payments on SeatBooking.lk are processed securely.

• The booking fee displayed (LKR per seat) is the amount charged at checkout and is inclusive of all applicable service charges.
• Payment must be completed in full before a reservation is confirmed.
• We accept major credit/debit cards and other payment methods listed at checkout.
• Your payment is encrypted and handled by our secure payment gateway. SeatBooking.lk does not store card details.

We understand that plans change. Our cancellation policy is as follows:

• More than 24 hours before departure: Full refund minus a processing fee of LKR 50 per seat.
• Less than 24 hours before departure: No refund will be issued.
• No-show: Bookings are forfeited and no refund is applicable.
• Refunds are processed to the original payment method within 5–10 business days.

As a passenger, you are responsible for the following:

• Arriving at the boarding point at least 10 minutes before the scheduled departure time.
• Carrying your digital QR ticket (on your phone or printed) for verification.
• Carrying a valid NIC or passport if requested by the conductor or driver.
• Behaving respectfully toward fellow passengers and bus staff at all times.
• Complying with any rules set by the bus operator (no smoking, no alcohol, luggage limits, etc.).

Seats are allocated based on your selection during booking.

• Once a seat is confirmed, it is reserved exclusively for you on the selected date and trip.
• Seat swaps on board may be permitted at the conductor's discretion but are not guaranteed.
• SeatBooking.lk reserves the right to change a seat allocation in exceptional operational circumstances. If this occurs, you will be notified in advance.

Your QR-coded ticket is your proof of booking. Please treat it like a physical ticket.

• The QR ticket is sent to your registered email address after successful payment.
• Present your QR ticket to the conductor at boarding for scanning/verification.
• Do not share your QR ticket with others — each QR code is valid for one use only.
• If you lose your QR ticket, contact us via WhatsApp with your booking reference to retrieve it.

In rare cases, trips may be affected by unforeseen circumstances.

• If a trip is cancelled by the operator, affected passengers will receive a full refund.
• SeatBooking.lk is not liable for delays caused by traffic, weather, road closures, or other events beyond our control.
• We will make reasonable efforts to notify you of any service changes via email or WhatsApp.

SeatBooking.lk acts as a booking platform facilitating reservations between passengers and bus operators.

• We are not responsible for any injury, loss, theft, or damage that occurs during the journey.
• We are not liable for consequential losses arising from delays or service changes.
• Our maximum liability to you shall not exceed the booking fee paid for the affected trip.

We respect your privacy and handle your personal data responsibly.

• Personal information collected (name, NIC, phone, email) is used solely for booking management and trip reminders.
• We do not sell or share your personal data with third parties for marketing purposes.
• Your payment details are processed by our payment gateway provider and are not stored on our servers.
• By using SeatBooking.lk, you consent to our collection and use of data as described above.

For any queries, cancellation requests, or support, please reach us via:

• 📱 WhatsApp: 0725 519 555 (WhatsApp only — not a voice call number)
• ⏰ Support hours: Daily, 6:00 AM – 8:00 PM
• 📧 Email: support@seatbooking.lk

These Terms & Conditions are governed by the laws of Sri Lanka. Any disputes shall be subject to the jurisdiction of the courts of Sri Lanka.